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Complaint Statistics Related to Private Schools

The percentage of complaints against private schools have been rising in the last three years. In 2017, 31% (637 cases) of the total cases received by CPE were complaints against private schools.
percentage.pngFor year 2017, issues on Administrative Matters (23%) and Fees (19%) were the top grievances.
The bar chart below shows the breakdown in percentage for complaints in 2015, 2016 and 2017. Administrative Issues remains to be the top sore point for private schools students over three consecutive years.
Examples of complaints by categories
Administrative Issues: Relocation of school premises, time-tabling, request to view examination papers, issues related to management of examinations e.g. sitting arrangement, venue, time

Fees: Refund due to course withdrawal, disputes on payment schedule or outstanding fees

Academic Matters: Disputes on progression pathway, disputes on different exemptions given to students based on their qualifications, disputes on marks received for examinations and assignments, problems with industry attachment provided by school

Teacher/Staff: Alleged favouritism and bias towards other students, teaching quality of teachers, service standards of school administrative staff

Certificates: Recognition of certificates/courses, delay in receiving certificates/transcripts

School Registrations/Advertisements: Misleading advertisements by schools, complaints on unregistered institutions

Others: Issues with course fee insurance coverage, problems related to student visas, issues related to closure of schools such as disruption of studies, difficulties in contacting the private school

Should you have an issue with your school, highlight it to your school’s management as the first step, especially for issues that do not contravene the Private Education (PE) Act and/or its Regulations (e.g. matters on school administration and service quality).