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Home > For PEIs > EduTrust Certification Scheme > EduTrust Certification Scheme

EduTrust Certification Scheme



The EduTrust Certification Scheme (EduTrust) is a voluntary quality assurance scheme administered by CPE for PEIs in Singapore.  It aims to recognise PEIs that are able to consistently maintain high standards in key areas of management and in the provision of education services.


The EduTrust assesses PEIs against six criteria which cover 1. Management commitment and responsibilities, 2. Corporate governance and administration, 3. External recruitment agents, 4. Student protection and support services, 5. Academic processes and assessment of students, and 6. Quality assurance, monitoring and results.


PEIs may qualify for one of the following EduTrust certification awards depending on the scores they obtained under the EduTrust. The scores reflect how well EduTrust requirements were met.  


Type of EduTrust Certification Awards




Validity Period


EduTrust Star

EduTrust Star
750 and above 4 years

This award is given to a PEI for having excelled in all key areas of management and the provision of quality education services. This mark is also a symbol of recognition for sustained efforts in organisational improvement.




600 – 749 4 years

This award is given to a PEI for having achieved satisfactory to commendable performance in key areas of management and the provision of educational services.



EduTrust Provisional

EduTrust Provisional
500 – 599 1 year

This award is given to a PEI which has attained a minimum level of performance in key areas of management and the provision of educational services.

In accepting the award, the organisation acknowledges the need for improvement in its existing management practices and service provisions, and strives to achieve this.


There is no limit on the number of times PEIs can attain EduTrust Provisional award with one-year validity.




Should PEIs fail to achieve any award after an assessment, they are strongly encouraged to better prepare themselves before the next application. 


For further details, please refer to the EduTrust Terms and Conditions.


For further information on the EduTrust Certification Scheme, please refer to the EduTrust Guidance Document.

EduTrust Certification Scheme Criteria


There are six criteria under the EduTrust Certification Scheme. Each criterion has a set of sub-criteria with statements specifying the requirements of each sub-criterion.

1    Management Commitment and Responsibilities

This criterion examines a PEI’s leadership system, its commitment to achieve its vision and how responsibilities are spelt out to ensure that its vision and mission would be met. 

2    Corporate Governance and Administration

This criterion examines how the PEI manages its operations and resources effectively and efficiently to meet its vision and mission. In addition, it examines how the PEI manages its partnerships to value-add to its students’ education experience. This criterion also examines how a PEI ensures that the information it disseminates is accurate, and also how it ensures privacy of the information it holds. The process the PEI manages feedback and complaints in order to improve its services to students and staff is also examined here.

3    External Recruitment Agents

This criterion examines how a PEI selects, manages and monitors its local and overseas external recruitment agents effectively to ensure that the agents continue to deliver quality service, and not engage in any misrepresentation and unethical practices.

4    Student Protection and Support Services

This criterion examines how the PEI provides student protection through the fee protection scheme, the student contract, and the refund and transfer/withdrawal processes. It also examines the PEI’s student support services and how they enhance student welfare. 

5    Academic Processes and Assessment of Students

This criterion examines how a PEI sets up processes to ensure that courses offered are of high quality and meet the needs and expectations of the students and the industry. It also examines how a PEI monitors the progress of its students through the most appropriate modes of assessment to achieve the course outcomes.


The PEI will also be assessed on its system to select and recruit the most appropriate part-time academic staff to deliver the courses to achieve its learning outcomes.

6    Quality Assurance, Monitoring and Results

This criterion examines the effectiveness of the systems and processes a PEI have in place to meet quality assurance requirements for continual improvement.


To view the EduTrust Certification Scheme criteria in detail, please refer to the EduTrust Guidance Document.




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Last updated on 30 May 2016