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EduTrust Certification Scheme
The EduTrust Certification Scheme (EduTrust) is a quality assurance scheme administered by CPE for PEIs in Singapore. It aims to distinguish private schools that are able to consistently maintain a high standard of quality in the overall provision of education services and make continual improvements that lead to positive student outcomes.
The EduTrust assesses PEIs against seven criteria which cover 1. Management commitment and responsibilities, 2. Corporate governance and administration, 3. External recruitment agents, 4. Student protection and support services, 5. Academic processes and student assessment, 6. Achievement of student and graduate outcomes, and 7. Quality assurance, monitoring and results.
PEIs may qualify for one of the following EduTrust certification awards depending on the scores they obtained under the EduTrust. The scores reflect how well EduTrust requirements were met.
Type of EduTrust Certification Awards
EduTrust Star (750 points and above)
Award is given to a PEIs for attaining a commendable level of performance in managing their instituitions and providing an outstanding quality of education and welfare for their students. This mark is a symbol of recognition for outstanding achievement. The EduTrust Star has a validity of up to four years.
||EduTrust (600 to 749 points)
Award is given to PEIs for sustaining an excellent level of performance in managing their instituitions and providing high quality education standards and welfare for their students. The EduTrust has a validity of up to four years.
EduTrust Provisional (500 to 599 points)
Award is given to PEIs that have attained a minimum level of performance in key areas of administration and provision of educational services. The EduTrust Provisional has a validity of up to one year.
In accepting the award, the PEI acknowledges the need for improvements to meet the level of performance expected of the four-year EduTrust award in its existing management practices and service provisions, and strives to achieve this.
Should PEIs fail to achieve any award after an assessment, they are strongly encouraged to better prepare themselves before the next application.
For further details, please refer to the EduTrust Terms and Conditions.
For further information on the EduTrust Certification Scheme, please refer to the EduTrust Guidance Document.
EduTrust Certification Scheme Criteria
There are seven criteria under the EduTrust Certification Scheme. Each criterion has a set of sub-criteria and items, with statements specifying the requirements of each item.
1 Management Commitment and Responsibilities
This criterion examines how the PEI demonstrates commitment to achieve its vision and how it conducts strategic planning.
2 Corporate Governance and Administration
This criterion examines how the PEI's efficiency and effectiveness in the management of administrative operations and resources, external partnerships, corporate governance, communication processes, management and confidentiality of information, and feedback and complaints in order to improve services provided.
3 External Recruitment Agents
This criterion examines how the PEI selects, manages, and evaluates its local and overseas external recruitment agents effectively. This is to ensure that the agents deliver quality services to prospective students and that they do not engage in any misrepresentation and unethical practices.
4 Student Protection and Support Services
This criterion examines processes relating to student protection via the Fee Protection Scheme, student contract and refund, course transfer, withdrawal and deferment policies. It also examines how the PEI plans its student support services to enhance student well-being in support of a holistic education.
5 Academic Processes and Student Assessment
This criterion examines how the PEI sets up processes to ensure that the courses offered meet the needs and expectations of the student and industry. It examines how the PEI selects and admits qualified students into its courses, the use of assessment to measure the achievement of the student learning outcomes and how the PEI manages and monitors academic staff's lesson delivery and students' learning.
6 Achievement of Student and Graduate Outcomes
This criterion examines the PEI sets up processes to measure and track student and graduate outcomes including academic performance, progression and employability of graduates (if applicable). It further examines how the PEI benchmarks student and graduate outcomes against comparable institutions and/or national or international standards and use this to improve and achieve positive outcomes. The performance of the PEI's graduates in the Graduate Employment Survey (GES), if applicable, is also examined.
7 Quality Assurance, Monitoring and Results
This criterion examines the PEI's quality assurance requirements in establishing a system of regular monitoring, review and continual improvements to ensure that the systems and processes are effectively managed.
To view the EduTrust Certification Scheme criteria in detail, please refer to the EduTrust Guidance Document.
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